Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to firstname.lastname@example.org.
- Pre Sale Questions
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Yes , you can order online and at the shipping step choose pickup from the store and choose one of the available branches. The store will contact you to arrange receiving your order.
There're two situations
1/ if the order not shipped yet, you can cancel it form my account dashboard
2/ if your order shipped already, you have to contact us asap to inform us that you don't need the order anymore.
Yes, the order or part of it can be returned if the packages are not opened. For more details, see the terms of exchange and return page.
Customer service is available to receive your inquiry or request daily, seven days a week, from 10am to 10pm, except for Friday and official holidays.
Contact our customer service immediately and we will assist you until you receive your order as soon as possible.